Shipping policy

We are committed to delivering your jewelry safely, securely, and as quickly as possible. Orders are shipped from our fulfillment warehouse in Georgia, USA.

Where We Ship
• We ship only within the United States.
• All orders are carefully packed in branded jewelry boxes with protective packaging.

Processing Times
• Orders are processed within 2 business days after confirmation (except 19.2k gold).
• 19.2Kt Portuguese gold items are made-to-order and ship within 15-20 business days.
• You will receive an email with tracking details once your order has shipped.

Shipping Methods & Costs
United States
• Standard Shipping: $7
• Free Shipping on orders of $99 or more

Undeliverable Packages
If a package is undeliverable or refused, it may be returned to us. Shipping fees are non-refundable. Customers may be charged a re-ship fee for delivery attempts.

Lost or Stolen Packages
If your order is marked "delivered" by the carrier but you cannot locate it, please:
• Contact the carrier immediately and file a claim.
• Notify hi@fadojewels.com within seven (7) days.
• We will assist in tracing the package. Refunds or replacements are handled on a case-by-case basis.