Fado Jewels – FAQ (Frequently Asked Questions)
💍 Jewelry & Materials
What materials do you use in your jewelry?
Our jewels are handmade in Portugal using 925 sterling silver, gold-plated silver, and 19.2K Portuguese gold. Every piece is certified and hallmarked by the official Contrastaria Portuguesa. Know more about the materials we use here.
Are your jewels authentic Portuguese filigree?
Yes! Each jewel is handmade by skilled artisans in Portugal using centuries-old filigree techniques.
Are your pieces sustainable?
We use recycled silver and gold whenever possible, and all production is done by hand in small batches, minimizing waste and supporting sustainable craftsmanship.
Are two pieces ever identical?
No. Because every jewel is handcrafted, slight variations make each piece unique.
Do your products tarnish?
All silver naturally oxidizes over time, but with proper care and cleaning, your jewelry will maintain its beauty. Gold-plated jewelry may require replating after extended use, which we provide as a service.
📦 Orders & Shipping
Do you ship worldwide?
Yes, we ship globally. All shipments (to the US) are under Delivered Duty Paid (DDP), meaning taxes and duties are included — no hidden fees. Know more about our shipping policy here.
How much does shipping cost?
Shipping is free on orders over $150 USD. For smaller orders, fees vary by region and are shown at checkout.
How long will my order take to arrive?
USA & Canada: 4–10 business days. Europe: 2–4 business days. Rest of world: 5–15 business days. Production may add 1–2 days before dispatch.
Can I track my order?
Yes. You will receive a tracking number by email once your order ships.
Can I change my shipping address after ordering?
Please contact hi@fadojewels.com as soon as possible. We can only update addresses before the order is shipped.
🔁 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in the original packaging. Know more about our returns policy here.
Do I pay for return shipping?
Yes, unless the item is damaged or faulty upon arrival.
Do you offer exchanges?
We do not offer direct exchanges. Please return the item for a refund and place a new order.
How long does a refund take?
Refunds are processed within 7–10 business days after we receive and inspect the return.
🛡️ Warranty & Care
Do your products come with a warranty?
Yes. All jewels include a 12-month warranty covering manufacturing defect. Know more about our warranty policy here.
How do I care for my jewelry?
Store jewelry in its pouch or box, avoid water and chemicals, and clean with a soft cloth. Know in detail how to take care of your jewelry here.
Do you offer repairs?
Yes. Beyond warranty, we offer paid repair services and replating. Contact hi@fadojewels.com for details.
Can I swim or shower with my jewelry?
We recommend avoiding water, as it may damage plating or accelerate tarnishing.
💳 Payments
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Can I swim or shower with my jewelry?
We recommend avoiding water, as it may damage plating or accelerate tarnishing.
General Questions
Whereis Fado Jewels based?
We are based in Portugal, with worldwide shipping available.
Do you have a physical store?
Currently, we operate online only.
How can I contact you?
By email at hi@fadojewels.com or via Instagram DM. We reply within 24 hours.
Do you collaborate with influencers or partners?
Yes! Contact hi@fadojewels.com for collaboration inquiries.
How do I know my jewel is authentic?
Each piece is stamped with the official hallmark of Contrastaria Portuguesa and comes with a certificate of authenticity. Know more about it here.