Fado Jewels – FAQ (Frequently Asked Questions)
Ordering and Payments
How do I place an order?
Browse our collection, select the pieces you want, and add them to your cart. Then follow the checkout steps, enter your shipping details, and complete payment.
What payment methods do you accept?
All available payment methods are shown at checkout.
How much does shipping cost?
We ship only within the United States, from our fulfillment warehouse in Georgia. Standard shipping is $7. Shipping is free on orders of $99 or more.
How can I track my order?
Once your order has shipped, you will receive an email with tracking details.
What is your return policy?
We accept returns of eligible items within 30 days of delivery. Returns are sent to our fulfillment warehouse in Georgia, USA. A return shipping fee of $4 is deducted from your refund; shipping fees paid at checkout are non-refundable. Items must be unworn and in their original packaging. Earrings are only returnable if the hygiene seal is intact. Personalized or engraved items, final sale products, and gift cards are not eligible. Contact hi@fadojewels.com for return instructions. Please also see our return policy.
Product Info and Support
Do you offer international shipping?
No. We ship only within the United States, from our fulfillment warehouse in Georgia.
When will my order arrive?
Orders are processed within 2 business days after confirmation, except 19.2k gold. Estimated delivery is 2–5 business days. 19.2k Portuguese gold items are made-to-order and ship within 15–20 business days. The order cut-off is 12 noon; delivery dates are estimates, not guarantees.
How should I care for my jewelry?
Store your jewelry separately in a soft pouch. Avoid perfume, cosmetics, chlorine and household cleaners, and remove it before swimming or exercising. Gently wipe with a soft, dry cloth after wear, taking special care with filigree, pearls and enamel. You can also read our materials and care guide.
What if I receive a damaged or incorrect item?
Contact hi@fadojewels.com within seven (7) days of delivery with photos. We will arrange a replacement or full refund, including return shipping costs.
